Roles & Responsibilities: Sales CoordinatorPosition Summary

The Sales Coordinator acts as the central point of coordination between customers, the sales team, and management, ensuring smooth communication, timely follow-ups, accurate CRM data, and well-prepared sales proposals. The role is critical in supporting the sales pipeline and enabling faster decision-making for the MD/management.

Key Roles & Responsibilities
1. Customer Follow-Up
- Follow up with customers on open inquiries, quotations, and pending orders to move opportunities toward closure.
- Track customer responses and ensure timely replies to queries, technical clarifications, or commercial negotiations.
- Maintain a follow-up calendar/tracker for all active leads and customers, ensuring no inquiry is missed.
- Escalate delayed or stalled customer responses to the concerned salesperson or MD as needed.
- Gather customer feedback post-sale/post-delivery and route it to the relevant team for action.

2. Sales Team Follow-Up
- Coordinate with the sales team to track status of leads, site visits, meetings,



and ongoing negotiations.
- Follow up with salespeople for daily/weekly sales activity reports and pending action items.
- Ensure sales team adheres to internal timelines for quotations, proposals, and customer commitments.
- Consolidate inputs from multiple salespeople into a unified pipeline view for management review.
- Remind and support sales staff on document submission, approvals, and order processing requirements.

3. CRM Management & Updates
- Maintain accurate and up-to-date records of leads, opportunities, customer interactions, and order status in the CRM system.
- Ensure all customer communications, follow-ups, and proposal statuses are logged in real time.
- Generate CRM reports (pipeline status, conversion rates, follow-up pending, etc.) for management review.
- Flag data gaps or inconsistencies in CRM and coordinate with the sales team for corrections.
- Support CRM-based forecasting an

📌 Sales Coordinator (Ondipudur)
🏢 Countai Private
📍 Ondipudur