Location:Mumbai (Andheri)
Department: Sales / Operations
Reporting To: Head of Operations / Sales Leadership
Experience: 3–6 Years
Role Overview:
We are looking for a CRM Manager to manage the sales pipeline, ensure timely lead follow-ups, maintain CRM accuracy, and drive higher lead-to-sale conversion. The role will work closely with the sales team to ensure every prospect is actively managed and no potential lead is missed.
Key Responsibilities
Monitor incoming leads and ensure timely assignment and follow-up.
Track response times, follow-up activity, and pipeline movement.
Identify missed, overdue, stalled, or inactive leads and drive action.
Ensure every active opportunity has a transparent next action and follow-up date.
Monitor the complete sales funnel from inquiry to consultation, quotation, and closure.
Track salesperson performance, conversion rates, pipeline, and sales.
Prepare daily and weekly CRM and sales performance reports.
Analyze lead drop-offs and identify opportunities to improve conversion.
Ensure CRM data is accurate, complete, and updated.
Establish and enforce CRM processes, follow-up standards, and sales discipline.
Work with the sales team to improve productivity and revenue conversion.
Escalate high-value or neglected opportunities to management.
Key Performance Indicators
Lead follow-up and response rate
Follow-up compliance
Lead-to-sale conversion
Pipeline conversion
Sales generated from existing leads
Stale/neglected leads
CRM accuracy and discipline
Individual salesperson performance
Candidate Profile
3–6 years of experience in CRM, Sales Operations, Inside Sales, or similar roles.
Strong experience managing CRM systems and working with sales teams.
Proficiency in HubSpot or similar CRM platforms preferred.
Robust analytical, reporting, and problem-solving skills.
Highly organized and detail-oriented with solid follow-up skil