Role Overview

We are seeking a proactive and customer-focused IT Systems Administrator to manage the company's end-user computing setting. This role is responsible for supporting employees, administering endpoint devices, managing Microsoft 365 and Google Workspace users, ensuring endpoint security, monitoring backups, and maintaining a secure and reliable workplace IT workplace.

The successful candidate will own the day-to-day operational management of workstations, user accounts, endpoint security, and productivity tools.

Candidates should be comfortable working in the US Shift 5:00 PM to 2:00 AM IST.

Key Responsibilities

End User Support
Provide Level 2/Level 3 technical support for Windows and macOS users.
Troubleshoot hardware, software, printers, peripherals, and connectivity issues.
Resolve incidents within agreed service levels.
Document solutions and maintain the IT knowledge base.
Escalate complex infrastructure issues to the Head of IT.

Endpoint Management
Deploy, configure, and maintain Windows and macOS devices.




Manage device enrollment and compliance using Microsoft Intune.
Configure security policies and device configurations.
Manage operating system upgrades and feature updates.
Perform workstation imaging and provisioning.
Maintain hardware inventory and lifecycle records.

Microsoft 365 Administration
Manage user accounts, groups, and licenses.
Configure Outlook, Teams, OneDrive, and Office applications.
Support password resets and Multi-Factor Authentication (MFA).
Assist users with Microsoft Office applications.

Google Workspace Administration
Create, modify, and deactivate user accounts.
Manage Gmail, Google Drive, Calendar, and Groups.
Configure security settings and user policies.
Support Google Workspace applications and user issues.
Manage shared drives and permissions.

Identity & Access Management
Provision and deprovision employee accounts.
Assign appropriate permissions based on bu

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