We are hiring Customer Support Executives for an International Voice & Chat (Blended) process supporting sellers on a leading global e-commerce platform.
The ideal candidate should have solid English communication skills, customer-service experience, and the ability to handle queries efficiently across voice and chat channels.
Key Responsibilities
Handle seller and customer queries through voice and chat.
Resolve queries related to orders, payments, deliveries, returns, and account support.
Provide accurate, prompt, and qualified resolutions.
Maintain high standards of customer experience and service quality.
Achieve assigned Quality, Productivity, and CSAT KPIs.
Ensure a seamless support experience for sellers and customers.
Follow process guidelines, policies, and compliance requirements.
Eligibility Criteria
Minimum 1 year of experience in an International Voice & Chat (Blended) process.
Excellent spoken and written English communication.
Graduates and undergraduates can apply.
Solid customer-service and problem-solving skills.
Comfortable working in rotational shifts.
Candidates must be willing to work from the Pune office.
Why Join?
Cab Facility
Virtual Interview Process
Career Growth Opportunities
Work with a Global E-commerce Brand
Outstanding learning & development opportunities
Pay: ₹25,000.00 - ₹35,000.00 per month
Benefits:
Commuter assistance
Paid time off
Provident Fund