Job Summary

The Observability, Monitoring, and Integrations team manages observability, monitoring, and detection for systems that support customer purchasing and use of GitLab. As a Staff Backend Engineer on the Fulfillment Workflow Monitoring (Catch All) team, youll set the technical direction for the telemetry, detection, and reconciliation tooling that identifies billing, data, and event anomalies across CustomersDot, Salesforce, and Zuora before they can affect revenue or the customer experience.

This is a greenfield team. Youll help build it from the ground up, shaping its operating rhythm, incident response model, and quality bar. Youll use telemetry and machine learning to identify issues early and help resolve them. Because Monetization changes can directly affect revenue and often involve confidential or financial information, youll use solid judgment, careful rollout practices, and a high bar for reliability. This role is opening at the Staff Backend Engineer level (grade 8).
What you ll do
Design, build, and operate observability across the Monetization stack,



including metrics, logs, and traces, using tools such as Prometheus and Grafana.
Implement automated detection for billing, data, and event anomalies, and route alerts to the responsible feature teams.
Develop reconciliation and data integrity checks across usage and billing pipelines.
Define and track service level objectives and service level indicators, write runbooks, and take part in incident response to measure and improve Monetization system reliability.
Explore artificial intelligence and machine learning techniques to predict system anomalies and accelerate resolution.
Review and offer feedback on merge requests from other Monetization engineers.
Collaborate with Product, Finance, Support, and other partners to turn operational needs into reliable tooling.
What you ll bring
Skilled experience with Ruby on Rails, including building and operating applications such as

📌 Staff Backend Engineer Bengaluru
🏢 Gitlab
📍 Bengaluru