Key Responsibilities

Lead shift operations across Software Asset Management (SAM), Software Procurement & Contract Management, and CLH\.
Ensure \SLA/KPI compliance, queue management, backlog reduction, and escalations\*.
* Manage team performance, coaching, 1:1s, cross-training, and knowledge transfer.
Oversee \software licensing, renewals, license lifecycle, harvesting, true-ups, and compliance\*.
Support \WBR/QBR, utilization, TTR, chargeback, and license position reporting\*.
Drive \automation, process improvement, RCA, and ServiceNow migration\* initiatives.
* Manage vendor/client escalations and ensure smooth shift handovers.
* Collaborate with other Team Leaders for consistent service delivery.

\Must-Have Skills\





* Software Asset Management (SAM)
* Software Licensing & License Management
* Service Delivery & SLA Management
* Team/People Management
* Vendor Management
* Software Procurement & Contract Management

\Tools:\ Flexera, ServiceNow ITSM, SAP, Buying Hub, Deal Radar, Advanced Excel

\Preferred:\ IAITAM CSAM/CITAM, ITIL, ServiceNow CSA

\Keywords:\ SAM | Software Licensing | Team Lead | Service Delivery | SLA Compliance | People Management | Flexera | ServiceNow | SAP | License Lifecycle | Software Procurement | Vendor Management

📌 Team Lead Sam Hyderabad (India)
🏢 Movate Technologies
📍 India