Back Office Executive cum Duty Officer – Job Responsibilities
Daily Operations
Supervise the overall day-to-day operations of the cinema during the assigned shift.
Ensure all screens, lobby, ticketing counters, F&B; outlets and common areas are operational and maintained properly.
Conduct regular rounds and identify operational issues.
Ensure smooth opening and closing procedures.
Customer Service
Handle customer complaints and service-related issues.
Support front-office staff during peak hours.
Handle difficult or problematic customers professionally.
Coordinate with Security and Operations teams during customer incidents.
Ensure proper implementation of cinema policies and safety procedures.
Back Office & MIS
Prepare and maintain daily Box Office, Admissions, Occupancy and SPH reports.
Verify screen-wise and show-wise sales data.
Prepare daily closing reports and submit them to management.
Maintain records of complimentary tickets, cancellations, refunds, discounts and vouchers.
Monitor sales performance against targets.




Ensure proper handover of collections as per company procedure.
Show & Screen Monitoring
Monitor show timings and ensure shows start on time.
Coordinate with projection/technical teams regarding show-related issues.
Monitor screen occupancy and operational readiness.
Handle show cancellations, delays and emergency situations in coordination with management.
F&B; & Inventory
Monitor F&B; operations during the shift.
Check stock availability and report shortages.
Monitor wastage and stock discrepancies.
Assist with daily/monthly stock verification.
Staff Supervision
Monitor attendance, grooming and discipline of staff.
Ensure employees report for duty on time.
Allocate staff according to operational requirements.
Monitor staff performance during the shift.
Report absenteeism, misconduct or operational negligence to management/HR.

7.Shift Handover
Prepare a proper shift handover rep

📌 Back Office Executive Cum Duty Officer Coimbatore
🏢 SUPERTEX MILLS INDIA
📍 Coimbatore