Job Description

Job Title: Senior Executive CRM (Key Accounts)

Department: Customer Relationship Management

Location: [ Ghansoli, Navi Mumbai. (IMPLANT Role) ]

Employment Type: Full time

Job Summary

DTDC Express Limited is seeking a high-performing and customer-centric Senior Executive CRM (Key Accounts) to manage, retain, and grow relationships with our high-value corporate clients. In this role, you will act as the primary strategic liaison for key accounts, ensuring seamless end-to-end logistics operations, resolving service issues, and proactively driving account growth through upselling and cross-selling. You will serve as the voice of the customer within DTDC, collaborating cross-functionally to optimize service levels and maintain high client retention.

Key Responsibilities
Revenue Growth Initiatives
Proactively engage with existing corporate accounts to promote additional logistics services, express options, and value-added solutions.
Identify opportunities for upselling and cross-selling (e.g., air express, surface cargo, cross-border shipping,



warehousing) to maximize revenue per client.
Customer Retention Strategies
Develop and execute tailored strategies to enhance client retention and minimize churn across key accounts.
Leverage customer feedback, operational insights, and delivery patterns to continuously tailor logistics solutions to match client expectations.
Client Communication & Relationship Management
Serve as the dedicated single point of contact (SPOC) for key accounts regarding logistics inquiries, service needs, and escalations.
Build solid, long-lasting relationships with key stakeholders through regular check-ins, performance reviews, and proactive engagement.
Maintain skilled and timely communication across all channels, including phone, email, and corporate messaging platforms.
Order Tracking & Operations Management
Closely monitor the status of customer orders throughout the fulfillment and de

📌 Senior Executive Crm Navi Mumbai (India)
🏢 Dtdc Express
📍 India