Education Qualification :
Bachelor’s degree/diploma in computer science or information technology or equivalent
Skills :
Primary -> Process | Asset and Configurtaion managment process | 2 - Knowledgeable
Primary -> Behavioral | Aptitude|Communication | 1 - Aware
Primary -> Technology | ITIL and IT Operations | 3 - Experienced
Secondary -> Behavioral | Aptitude|Information Processing | 3 - Experienced
Secondary -> Behavioral | Aptitude|Communication | 1 - Aware
Secondary -> Process | IT Service Management|Service Catalogue Management | 2 - Knowledgeable
Secondary -> Domain | IT in Banking|Customer Support | 1 - Aware
Certification :
Technology | ITIL Foundation
Technical Primary Skills
Experience in Hardware and Software Asset Life Cycle Management
User asset On Boarding and Off Boarding
Recent User Asset On Boarding and Off Boarding
Knowledge of Contract Management
Knowledge of Procurement Life Cycle
Knowledge of Project Management too usage
Knowledge of using ITSM tools, namely ServiceNow and Remedy
Functional Primary Skills
Asset Management
Tagging and De-tagging of asset in Hardware Asset Management
Entitlement Vs Usage of licenses
User On Boarding and Off Boarding
Contract renewal and negotiations
Procurement Life Cycle
Create a plan in MS Project
Logging to the tool like Remedy or Service Now
Behavioral skills
1.Delivers information effectively in a variety of formats including email, analytical reports, and decision documents. Understand the views of others.
Can communicate assertively and effectively
Planning and Organizing
1.Establishes priorities that address the details and timelines needed to achieve the intended results; Is versatile and utilizes resources. communicates bad news, surprises early.
2.Able to identify critical path and plan for meeting the same
Customer and Business Orientation
1.Understands customer needs and displays commitment towards meeting them.
2.Demonstrates customer focus by seeking out,