Allwave is looking for an AV Collaboration Services Team Lead to manage day-to-day AV support and service operations across Bengaluru, Chennai, and Gurugram. The role involves providing onsite AV support, coordinating services, managing client communication, handling escalations and reports, and ensuring smooth service delivery and customer satisfaction.

Key responsibilities
Provide advanced technical support for Microsoft Teams Rooms, Zoom
Rooms, digital signage, conferencing, and collaboration technologies.
Coordinate daily service activities across all India support locations.
Manage escalations, major incidents, and customer communications.
Lead service review meetings and governance discussions.
Develop and deliver service performance reporting and operational metrics.
Coordinate vendor management activities and OEM escalations.
Support root cause analysis, problem management, and continual improvement initiatives.
Oversee critical spare management and inventory governance.




Support executive meetings, town halls, webcast events, and other high- profile business activities.
Coordinate backup resource planning and business continuity activities.

Desired Qualifications
5+ years of AV support experience
Hands-on experience with Microsoft Teams Rooms
Hands-on experience with Zoom Rooms
Digital signage experience
Experience with ServiceNow or other ITSM platforms
Solid customer-facing communication skills
Experience supporting executive-level settings
ITIL Foundation certification preferred
AVIXA CTS, CTS-I, CTS-D, or equivalent certification preferred
Openings:
1
Location:
Bangalore, Chennai, Gurugram
Employment type:
Full Time
Experience:
5+ Years into IT/AV
Working Hours:
9 AM to 6 PM
Working Days:
Weekly 5 Days (Mon to Fri)

📌 Av Support Lead Bengaluru (India)
🏢 AllWave AV
📍 India