Moustache is one of India’s fastest-growing experiential hospitality brands, redefining travel through hostels, resorts, and boutique stays across the country. We curate unique, community-driven experiences that blend comfort, adventure, and local culture.
We’re on the lookout for a B2C Sales Executive who can help us connect with travellers directly — turning curiosity into bookings and building lasting guest relationships that define the Moustache experience.
Role Overview
As a B2C Sales Executive, you’ll be the voice of Moustache for travellers. You’ll handle direct inquiries, convert leads into bookings, manage relationships with guests, and ensure every traveller's journey begins with a smooth and delightful booking experience.
This role is perfect for someone who’s energetic, persuasive, and passionate about travel and hospitality.
Key Responsibilities
Sales & Lead Conversion
Handle direct guest inquiries via phone, email, chat, and social media.
Convert inbound leads into confirmed bookings for Moustache properties.
Upsell additional services such as activities, experiences, and upgrades.
Customer Relationship Management
Build robust relationships with repeat guests and travel communities.
Ensure quick responses and personalized service for each guest.
Maintain a high level of guest satisfaction and address feedback proactively.
Coordination & Reporting
Coordinate with property and operations teams to confirm availability and bookings.
Maintain and update the CRM with lead status, follow-ups, and closure reports.
Support the marketing team with guest insights and promotional feedback.
Business Development
Identify current sales opportunities and contribute ideas to improve conversions.
Stay updated on market trends, competitor offerings, and travel behavior pattern