Customer Success Manager
In-Office Hyderabad, Telangana, India CSPM - DDi
Job Title : Customer Success Manager (Software Product)
Location : Madhapur, Hyderabad, Telangana (In office)
Job Type : Full-time
Experience : 8+ years
Education : Bachelor/Master in Computer Science (Preferably with MBA/PG in Business Administration/Business Management)

Job Role :
DDi Smart Technology is seeking an experienced and results-driven qualified for the role of Success Project Manager.
The ideal candidate will have a minimum of 7 years of experience, with a strong background in global/international client acquisition success and project management within the Software/IT product development industry.
As a Success Project Manager at DDi , you will play a crucial role in ensuring the successful execution of projects and the satisfaction of our global clients.

Responsibilities:

Project Planning and Execution :
• Develop comprehensive project plans, including timelines, milestones, and resource allocation.
• Lead project teams in the successful execution of client projects,



ensuring on-time delivery and high-quality outcomes.

Client Relationship Management :
• Serve as the main point of contact for clients, maintaining solid relationships throughout the project lifecycle.
• Address client inquiries, concerns, and feedback in a proactive and effective manner.

Global Client Acquisition :
• Work closely with the business development team to understand client requirements and expectations.
• Contribute to the acquisition of global clients by providing project management expertise and insights.

Cross-Functional Collaboration :
• Collaborate with internal teams, including development, quality assurance, and sales, to ensure alignment and successful project outcomes.
• Communicate project status, risks, and opportunities to stakeholders at all levels.

Risk Management :
• Identify and mitigate project risks, ensuring that projects are delivered wit

📌 Customer Success Manager Hyderabad
🏢 DDI India
📍 Hyderabad