About Us

At SBI Card, the motto Make Life Easy inspires every initiative, ensuring that customer convenience is at the forefront of all that we do. We are committed to building an workplace where people can thrive and create a better future for everyone.

What s in it for YOU
SBI Card truly lives by the work-life balance philosophy. We offer a robust wellness and wellbeing program to support mental and physical health of our employees
Admirable work deserves to be rewarded. We have a well curated bouquet of rewards and recognition program for the employees
Agile, Inclusive and Diverse team culture
Gender Neutral Policy
Inclusive Health Advantages for all - Medical Insurance, Personal Accidental, Group Term Life Insurance and Annual Health Checkup, Dental and OPD perks
Commitment to the overall development of an employee through comprehensive learning development framework

Role Purpose

Responsible for the management of all collections processes for allocated portfolio in the assigned CD/Area basis targets set for resolution, normalization,



rollback/absolute recovery and ROR.

Role Accountability
Conduct timely allocation of portfolio to aligned vendors/NFTEs and conduct ongoing reviews to drive performance on the business targets through an extended team of field executives and callers
Formulate tactical short term incentive plans for NFTEs to increase productivity and drive DRR
Ensure various critical segments as defined by business are reviewed and performance is driven on them
Ensure judicious use of hardship tools and adherence to the settlement waivers both on rate and value
Conduct ongoing field visits on critical accounts and ensure proper documentation in Collect24 system of all field visits and telephone calls to customers
Raise red flags in a timely manner basis deterioration in portfolio health indicators/frauds and raise timely alarms on critical incidents as per the compliance guidelines
Ensure all guide

📌 Manager Kolkata
🏢 Sbi Card
📍 Kolkata