Location: Koramangala, Bengaluru, Karnataka
Company: NeuralBits Technologies Pvt. Ltd.
Industry: HealthTech / Hospital SaaS
Role Type: Field Technical Support
About the Role
NeuralBits Technologies Pvt. Ltd. is looking for a agile Field Technical Support Engineer to support our enterprise healthcare applications across Koramangala and Bengaluru.
NeuralBits is a growing HealthTech company providing digital healthcare solutions to 700+ hospitals across India.
The selected candidate will work closely with hospitals, provide product training to hospital staff, assist customers with application usage, and resolve basic technical issues related to Android tablets, Wi-Fi, hardware, and software.
Candidates with prior experience in HealthTech, Hospital Software/HMIS, Healthcare SaaS, Medical Devices, Hospital IT Support, or similar field-support roles will have an added advantage.
Key Responsibilities
- Provide on-site training and product demonstrations to hospital staff.
- Handhold customers during implementation and day-to-day product usage.
- Resolve basic technical issues related to Android tablets, Wi-Fi, hardware, connectivity, and applications.
- Address customer queries regarding product features and functionality.
- Troubleshoot issues and provide timely resolutions.
- Identify and report software bugs and coordinate with the development team for resolution and ETA.
- Understand hospital workflows and customer pain points and recommend suitable product features.
- Conduct regular hospital visits and provide on-site technical assistance whenever required.
- Coordinate internally with Support, Implementation, and Technology teams for issue resolution.
Customer Engagement
- Build and maintain professional relationships with hospital staff and key users.
- Understand customer expectations, product usage patterns, and adoption challenges.
- Encourage effective product utilisation through regular training and suppo
📌 Field Support Engineer (Koramangala)
🏢 Neuralbits Technologies
📍 Koramangala
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