Description

Job purpose

To manage and process student applications efficiently and accurately in line with institutional admissions requirements and service level agreements. The role ensures timely communication with students, agents, and regional teams, conducts student interviews where required, and builds strong working relationships with internal and external stakeholders to support recruitment targets while maintaining high standards of service and compliance.
Main Duties and Responsibilities
- Student applications are responded to in line with defined service level agreements
- Applications are assessed accurately and in accordance with the latest admissions requirements
- Agents, students and regional teams are updated and kept abreast of developments at all times
- Student interviews are carried out, recorded and communicated accurately
- Sustainable and productive working relationships are developed with regional teams, the pathway College, University Partners and agents to ensure that targets are achieved




- Self-driven with an ability to organize one's own workload and multitask
- Ability to work under pressure and meet deadlines
- Ability to take ownership, solve problem and make quick yet responsible decisions

Person Specifications

Education / Qualifications
- Educated to Degree level or equivalent

Knowledge & Experience
- Min 1 yrs experience in Customer support handling.
- Excel /Microsoft knowledge.
- Excellent Communication Skills

Skills & Abilities
- Ability to work well under pressure in a fast-paced target driven, service focused setting
- The ability to communicate clearly and professionally in both verbal and written formats, ensuring students understand important details and processes.
- Strong relationship-building abilities, with the capacity to engage with students in a friendly, empathetic, and supportive manner while maintaining professionalism
- The ability to prioritize tasks, manage time efficiently, and keep accurate records

📌 Client Support Officer (Mumbai)
🏢 Oxford International Education Group
📍 Mumbai