The Joyful Chest is looking for a hands-on Inventory & Operations Manager to take end-to-end ownership of our Hyderabad inventory and fulfilment operations.
This is an ownership role. The person will be responsible for ensuring that every product received, stored, packed and dispatched is properly accounted for and that day-to-day operations run smoothly.
The role will also supervise our Picking, Packing & Dispatch Executive and coordinate closely with procurement, finance, catalogue and management teams.
Key Responsibilities
1. Complete Inventory Ownership
- Own physical inventory across the Hyderabad operation.
- Maintain accurate SKU-wise stock records.
- Ensure every product has the correct SKU and designated storage location.
- Ensure physical stock matches system stock.
- Maintain proper inward and outward inventory records.
- Conduct weekly cycle counts and periodic complete physical stock audits.
- Investigate and report inventory discrepancies immediately.
- Track damaged, returned, missing, defective and expired/near-expiry products.
- Monitor low-stock and fast-moving products and raise replenishment requirements.
2. Inward Stock & Vendor Deliveries
- Receive products from vendors and suppliers.
- Verify received quantities against invoices/purchase orders.
- Check product condition, MRP, expiry where applicable, packaging and variants.
- Ensure stock is entered into the system before being made available for sale.
- Coordinate with vendors regarding shortages, damaged products, replacements and discrepancies.
- Maintain proper documentation for all stock received.
3. Order Fulfilment Supervision
Supervise the Picking, Packing & Dispatch Executive and ensure:
- Correct products are picked against each order.
- Quantities, variants and SKUs are verified.
- Packaging meets The Joyful Chest