Job Summary
- Identification & Detection of Application Frauds for Pre & Post Booking cases & timely resolution of CC/DC Transaction Dispute cases.
Key Responsibilities
Strategy
- Support and provide inputs to Line function, Fraud Risk Management for driving the operational model and implementing the strategic direction for the country.
- Develop and sustain a system for Fraud identification, monitoring, investigating in order to minimise fraud losses.
- Develop and implement processes for improving the quality of sourcing in the region. Conduct investigation into suspect fraud applications.
- Provide co-ordination and support of key processes across the country and ensure timely submission and collation of reports across regions.
- Provide System and information support to all regions.
Business
- Ensure the Fraud Risk Management framework is effectively embedded and communicated across Retail Customers segment.
- Develop a proactive, independent, balanced and a fraud risk awareness culture within the organisation.
- Identify industry best fraud risk infrastructure and management practices are tabled and are considered for adoption within the country.
Processes
- Lead and drive standardisation, automation and consolidation through re-engineering and process improvement initiatives for the country for Fraud Risk Management.
- Act quickly and decisively when any risk and control weakness become apparent and ensure they are addressed within an appropriate timeframe and escalated through the relevant committees
- Identify and track Key Performa
📌 Manager, Fraud Operations (Chennai)
🏢 Standard Chartered Bank
📍 Chennai
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