Position: CRM Executive / Senior CRM Executive
Industry: Real Estate – Apartments / Residential Projects
Experience: 3–4 Years
CTC: ₹35,000 per month
Employment Type: Full-Time
Location: [Mention Location]
Job Summary:
We are looking for an experienced CRM qualified from the Apartment/Real Estate industry to manage customer relationships from booking to possession and ensure smooth post-sales coordination. Real-estate CRM roles commonly involve documentation, payment follow-ups, bank coordination, customer grievance handling and handover support.
Key Responsibilities:
- Handle customer relationships from booking to possession/handover.
- Manage customer queries, complaints and escalations professionally.
- Coordinate booking forms, KYC, agreements, allotment letters and other documents.
- Follow up with customers for installment payments and outstanding dues.
- Coordinate with Sales, Finance, Legal, Projects and Bank teams.
- Support customers with home loan processing and bank documentation.
- Maintain accurate customer details, payment status and follow-ups in the CRM.
- Coordinate registration, possession and handover formalities.
- Prepare daily/weekly/monthly CRM and MIS reports.
- Ensure timely communication of project updates, payment reminders and documentation requirements.
- Maintain strong customer relationships and improve overall customer satisfaction.
Required Skills:
- 3–4 years of CRM experience specifically in Apartment/Real Estate/Property Development.
- Strong knowledge of post-sales CRM operations.
- Experience in customer documentation, collections and handover.
- Good knowledge of MS Excel and CRM software.
- Excellent communication and interpersonal skills.
- Strong follow-up, coordination and problem-solving abilities.
- Knowledge of RERA, BBA, registration and home-loan processes will be an advantage.
- Candidates with experience handling residential apartment projects preferred.