Job Title: ServiceNow Technical Architect

About the Role
We are seeking a highly skilled and experienced ServiceNow Technical Architect with 10+ years of IT experience, including extensive hands-on expertise in ServiceNow architecture, platform development, and enterprise solution design. This role requires a strategic thinker with a deep technical background in ServiceNow and a strong ability to lead the design and implementation of scalable, integrated solutions across complex enterprise environments.
As a ServiceNow Technical Architect, you will be responsible for defining the technical vision, platform standards, and architectural direction of our ServiceNow ecosystem. You will collaborate with cross-functional teams, guide technical delivery, and ensure alignment with business goals while adhering to platform best practices.
Key Responsibilities
Platform Architecture & Strategy
- Design end-to-end ServiceNow architecture solutions across ITSM, ITOM, ITAM, SecOps, and other modules.
- Define platform standards, development frameworks, data models,



and architectural governance processes.
- Evaluate current ServiceNow features, releases, and best practices to guide platform evolution and strategic investments.

Solution Design & Technical Leadership
- Translate complex business requirements into scalable, maintainable ServiceNow solutions and integrations.
- Lead technical discovery and architecture workshops with stakeholders and process owners.
- Provide solution blueprints and technical documentation to support platform development and ongoing enhancements.

Development Oversight & Governance
- Oversee and guide development teams in the implementation of ServiceNow applications, custom modules, workflows, and scripts.
- Ensure adherence to platform best practices, code quality standards, and security/compliance requirements.
- Lead code reviews and provide expert-level support for complex issues related to architecture, scripting, or integrations.

Integration & A

📌 ServiceNow Technical Architect (Chennai)
🏢 MUSOFT CONSULTING
📍 Chennai