Role Overview

As our Account & Project Lead, you will be the glue between clients, strategy and execution. You’ll manage a team of executives and managers, own client onboarding, build project plans, track budgets & margins, and ensure flawless delivery across content, design, media and beyond.

This is a hands-on leadership role: you’ll mentor your team, drive client engagement, spot growth opportunities, and help shape our agency’s future.

Key Responsibilities

A. Team Leadership & People Management

a) Lead, coach and inspire a multidisciplinary team (account managers, content writers, designers, media buyers).

b) Conduct regular 1:1s, performance reviews and training sessions to develop future leaders.

c) Monitor team bandwidth and productivity; ensure adherence to allocated hours per project.

B. Client Onboarding & Engagement

a) Oversee new-client onboarding: develop and maintain an onboarding dossier (business goals, brand guidelines, approvals, stakeholder map).

b) Conduct discovery calls and briefs to crystallise project requirements.

c)



Maintain daily client engagement SOPs: morning greetings, status updates, challenge alerts, scheduled calls, and timely MoMs with action items.

C. Project Planning & Execution

a) Prepare comprehensive project execution plans: deliverables, timelines, resource allocation, risk & mitigation matrix.

b) Champion the use of Asana (or equivalent PM tool) for task assignment, progress tracking and version control.

c) Leverage AI tools and AI Agents to streamline ideation, drafts, creative iterations, QA and approvals.

D. Strategic Partnership & Growth

a) Collaborate with agency principals on strategic brand positioning and digital roadmaps.

b) Guide clients on branding, messaging, positioning and go-to-market tactics across social, search, email, content, and emerging channels.

c) Participate in recent-business pitches, presentations and RFP responses.

d) Identify upsell and cross-sell opportunities within existing ac

📌 Client Servicing Lead- Digital Marketing Agency (Gurugram)
🏢 Passionworkx
📍 Gurugram