About This Role

6 to 8 years of experience
Skills: ServiceNow, DevOps Change Velocity, GitLab Integration, CI/CD, Change Governance, ITSM, Automated Change Records, Webhook Configuration, Pipeline Evidence Capture, Audit Trail, Change Categorisation, Approval Workflows, SAR, Compliance Automation, ServiceNow Certified Application Developer

About the Role

We are looking for a Senior ServiceNow SME to join our Engineering Platforms team, supporting the evolution of our Standard Application Release (SAR) and change governance capabilities. You will be a subject matter expert in ServiceNow's DevOps Change Velocity Module, working at the intersection of change management, pipeline automation, and compliance.

This role is central to our Route to Live programme — helping us automate ServiceNow change record creation, integrate with GitLab pipelines, and ensure our change governance controls are robust, auditable, and rapid.

Key Responsibilities
Own the design, configuration, and continuous improvement of theServiceNow DevOps Change Velocity Module,



including automated change record creation triggered from GitLab pipelines
Lead theGitLab–ServiceNow integration, ensuring pipeline evidence (test results, vulnerability scans, MR metadata) is automatically attached to change records
Define and maintainchange governance guardrailswithin ServiceNow, including automated approval workflows, evidence capture, and audit trail generation
Collaborate with the Route to Live and RTL Compliance teams to extend SAR to current change types (e.g., Maintenance > Security Patching)
Advise onchange categorisation, risk assessment, and approval workflowsin alignment with internal change management policy
Support onboarding of application teams onto SAR, providing guidance on ServiceNow record structure and pipeline integration patterns
Contribute to the design of scope enforcement and automated guardrails that prevent misuse of change pathways

Required Skills & Experience
Servic

📌 Senior Servicenow Engineer – Devops Change Velocity Gurugram (India)
🏢 Lister Digital
📍 India