Role Details
Designation: Helpdesk Executive
Qualification: Any Degree
Experience Required: 2+ Years
Shift Timings: Rotational Shift
Work Schedule: 6 days per week
Work location: Bangalore, Mahadevpura
Ticketing tool experience
Communication
Location: In office Bengaluru, KA
Scheduled Weekly Hours: 48
Responsibilities
Ticketing Management and Assignment: Monitor the ticketing portal and assign tickets to the appropriate team members based on expertise and workload.
Ticketing Management and Assignment: Ensure the tickets are categorized correctly for streamlined resolution.
Ticketing Management and Assignment: Update ticket details if necessary to reflect accurate information.
Ticketing Management and Assignment: Follow up on the progress of each request by coordinating with respective assignees and monitoring their response time and GCal invites.
Ticketing Management and Assignment: Keep tabs on feedback to ensure the closure of the task.
SLA Monitoring and Milestone Management: Mark and track ticket progress to prevent SLA breaches.




SLA Monitoring and Milestone Management: Set and manage milestones to ensure timely resolution.
SLA Monitoring and Milestone Management: Communicate with relevant stakeholders regarding statuses and concerns.
SLA Monitoring and Milestone Management: Coordinate for maintenance and repairs when a ticket is raised.
SLA Monitoring and Milestone Management: Oversee the actioning of the tickets for Meeting Events.
Tableau Dashboard Reporting and Data Analysis: Generate reports on the number of tickets received, actioned, pending, cancelled and closed.
Tableau Dashboard Reporting and Data Analysis: Analyse employee performance by tracking the number of tickets handled per individual.
Tableau Dashboard Reporting and Data Analysis: Identify location- based trends in ticket submissions.
Tableau Dashboard Reporting and Data Analysis: Anticipates needs, responds to client issues in an expedient and prof

📌 Helpdesk Executive Bengaluru
🏢 Jones Lang LaSalle (JLL)
📍 Bengaluru