Job Title:
Ticketing Executive

Department:
Travel & Tourism

Location:
Chennai

Experience:
1–3 Years

Employment Type:
Full time

Job Summary

We are looking for a
Ticketing Executive
to handle domestic and international flight bookings, ticket issuance, cancellations, reissues, refunds, and customer queries. The candidate should have good knowledge of airline reservation systems and be able to provide efficient and accurate travel solutions.

Key Responsibilities
Handle
domestic and international flight bookings and reservations
.
Issue, reissue, cancel, and modify air tickets.
Handle
ticket refunds, cancellations, date changes, and no-show cases
.
Check flight schedules, availability, fares, and applicable airline rules.
Provide suitable flight options based on customer requirements and budget.
Coordinate with airlines, travel agents, and customers regarding ticketing issues.
Maintain accurate records of bookings, tickets, payments, and cancellations.
Handle customer queries and provide timely assistance.




Ensure compliance with airline policies and fare rules.
Prepare daily/weekly ticketing and sales reports.
Coordinate with the accounts and operations teams for payment and reconciliation.
Follow up on pending bookings, payments, refunds, and ticket confirmations.

Required Skills
Good knowledge of
domestic and international airline ticketing
.
Knowledge of
GDS/CRS systems
such as Amadeus, Galileo, Sabre, or similar.
Knowledge of fare rules, baggage policies, cancellation and refund procedures.
Valuable communication and customer-handling skills.
Positive knowledge of MS Office, particularly
Excel
.
Strong attention to detail and accuracy.
Ability to work under pressure and meet deadlines.
Good coordination and problem-solving skills.

Qualification
Any degree/diploma in
Travel & Tourism, Hospitality, Aviation, or a related field
.
Relevant experience in airline ticketing or travel agency operations is preferred.

Preferred Ex

📌 Ticketing Manager Chennai
🏢 Excel Group
📍 Chennai