As a Technical Support Specialist within Nokia''s Networks team, you will play a critical role in managing the lifecycle and performance of our network services, including firewalls, DNS, and secure connectivity for our global offices and partners. Working in a dynamic 24x7 workplace, you will troubleshoot complex network issues, coordinate with cross-functional teams, and ensure reliable operation of IT network security services.

HOW YOU WILL CONTRIBUTE AND WHAT YOU WILL LEARN
Analyzing production network issues and resolve
Follow troubleshooting mechanisms and suggest corrective action
Work in US time zone for operational shift support and provide required guidance to NOC
Administering service requests and execute network changes for the escalated incidents or priority incidents
Own incident ticket resolution end-to-end and find a way to resolve or provide technical workarounds
Coordinates with NOC engineers to analyze the issue, capture current logs if required
Coordinate with cross technology technical team to resolve the incident




Track issues that are intermediate in nature until its closure working with multiple stakeholder
Ensure to provide technical update during the incident management
Identify the issues root cause and document the root cause analyses with corrective, preventive actions.
Identify design related gaps that caused the incident and propose for preventive action
Work through problem management process to support technical implementation
Comply to change management process for change implementation whenever required
Engage OEM, service provider to troubleshoot the issue and escalate to get it resolved
Additional duties as required and possible remote implementation assistance on special projects
Escalate to very complex network issue to L4 engineer for support
Support in creating presentation and generates reports
Work with network tools administration to build recent monitoring solution if required

Qualification

📌 Technical Support Specialist Noida
🏢 NOKIA
📍 Noida