Key Responsibilities
Lead and manage the day-to-day activities of the Inside Sales team.
Drive team performance to achieve sales targets and business objectives.
Monitor sales funnels, conversion rates, and productivity metrics to identify improvement prospects.
Conduct regular performance reviews, coaching sessions, and feedback discussions with team members.
Handle customer escalations and ensure timely resolution while maintaining a high customer experience standard.
Monitor calls, conduct quality audits, and provide actionable feedback to improve sales effectiveness.
Ensure adherence to sales processes, compliance guidelines, and operational standards.
Analyze team performance data and prepare MIS reports for leadership review.
Collaborate with cross-functional teams to improve customer journeys and sales outcomes.




Motivate and engage team members to maintain high performance and productivity levels.

Requirements
2–3 years of experience in a Team Lead or Manager role within Inside Sales.
Proven experience managing sales teams and achieving business targets.
Strong understanding of sales processes, lead management, and conversion metrics.
Experience handling customer escalations and resolving complex issues.
Excellent communication, coaching, and stakeholder management skills.
Solid analytical skills with experience in performance tracking and reporting.
Ability to conduct call audits and provide constructive feedback.
Robust problem-solving and decision-making abilities.

📌 Team Lead Gurugram
🏢 Cars24
📍 Gurugram