About the company

At SBI Card, the motto Make Life Straightforward inspires every initiative, ensuring that customer convenience is at the forefront of all that we do. We are committed to building an workplace where people can thrive and create a better future for everyone.

What s in it for YOU
SBI Card truly lives by the work-life balance philosophy. We offer a robust wellness and wellbeing program to support mental and physical health of our employees
Admirable work deserves to be rewarded. We have a well curated bouquet of rewards and recognition program for the employees
Energetic, Inclusive and Diverse team culture
Gender Neutral Policy
Inclusive Health Benefits for all - Medical Insurance, Personal Accidental, Group Term Life Insurance and Annual Health Checkup, Dental and OPD benefits
Commitment to the overall development of an employee through comprehensive learning development framework

Role Purpose

Responsible for processing customer refunds, account upgrades , Cross-sell cancellation and foreclosures,



accounts zeroization on account of proven service deficiency cases and supporting Marketing driven digital processes for curing of process reject and system stuck customer request.

Role Accountability
Resolve requests/complaints/escalations as per defined SOP
Ensure daily productivity metrics achievement with customer centric approach
Ensure accuracy maintained as per defined metrics
Analyze and reduce repeat complaints with the objective of achieving zero avoidable customer escalations and repeats
Provide best possible solution to end pending customer Issues and ensure wing to wing closure
Ensure completion of cases within define timelines and within quality standards
Be sensitive towards complaints and the stricter timelines, should co-ordinate with cross functions to get necessary resolution, requires follow-ups and influencing decisions
Highlight issues and process improvement to reduce complaints and escalations t

📌 Senior Executive Gurugram
🏢 Sbi Card
📍 Gurugram