Job Title: Blue Yonder SCPO Techno-Functional Support Engineer

RGS ID:
10891441

Experience:
6 8 Years

Skill:
Blue Yonder SCPO / Demand & Fulfillment

Role Type:
L2/L3 Production Support

Role Overview

We are looking for an experienced
Blue Yonder SCPO Techno-Functional Support Engineer
with solid expertise in
Blue Yonder Demand & Fulfillment, PL/SQL, Unix Shell Scripting, and Control-M
. The candidate will provide L2/L3 production support, troubleshoot application and data issues, perform RCA, and support supply chain planning processes including forecasting, replenishment, and allocation.

Key Responsibilities
- Provide L2/L3 production support for Blue Yonder SCPO / Demand & Fulfillment applications.
- Understand and support supply chain planning processes such as forecasting, replenishment, and allocation.
- Perform functional issue triage, impact analysis, troubleshooting, and resolution.
- Conduct detailed Root Cause Analysis (RCA) for production incidents.
- Support process improvements, enhancements, and application changes.




- Analyze application and database issues and provide appropriate resolutions.
- Collaborate with business, application, infrastructure, database, and Blue Yonder SaaS teams.
- Support upstream and downstream system integrations and data flows.

Technical Responsibilities
- Develop and maintain PL/SQL scripts, stored procedures, queries, and interfaces.
- Perform SQL query and batch-job performance tuning.
- Analyze data to identify discrepancies and production issues.
- Develop and maintain Unix/Linux shell scripts.
- Monitor and troubleshoot batch processing and data-processing activities.
- Work with Control-M for job scheduling, monitoring, and troubleshooting.
- Support application integrations and data interfaces.

Production Support Responsibilities
- Work within an SLA-driven L2/L3 production support model.
- Handle Incident, Problem, and Change Management activities.
- Monitor application health, batch jobs, and data flows.

📌 Blue Yonder SCPO/Support (Noida)
🏢 VMC Soft Technologies
📍 Noida