Implementation JD

Roles and Responsibilities
- Document common issues and prepare FAQs & articles, simple how-to guides, and user instructions.
- Log and track issues reported by clients or students and ensure timely resolution within defined SLAs.
- Escalate unresolved or technical issues to the internal product (SaaS-based) /technical team.
- Assist internal teams in testing new features or bug fixes.
- Accurately capture, analyze, and document client requirements, ensuring zero gaps or mismatches in understanding.
- Provide clients with appropriate and effective solutions tailored to their needs.
- Ensure timely implementation by proactively coordinating and following up with both the technical team and clients.
- Verify and validate product functionalities to ensure they work as expected before delivery to the client.
- Conduct basic training sessions(virtual/In-person) for clients and student groups to ensure smooth usage of the application.




- Prepare and maintain training schedules to ensure smooth execution of client sessions.
- The assigned work location for this role shall be the clients premises

Candidate Profile Requirements
- Bachelors degree in any discipline.
- Minimum 2 years of experience in client support, SaaS product support, or a related field.
- Excellent communication, documentation, and problem-solving skills.
- Ability to work in a rapid-paced, client-facing environment.
- Strong coordination and stakeholder management skills.
- Willing to be deployed at the client location in Maharashtra/Nasik.

Preferred Skills
- Experience working with SaaS platforms
- Good knowledge of MS Office / documentation tools
- Experience in client handling / training / implementation roles

📌 Implementation Executive (Nashik)
🏢 Sapphirus Systems
📍 Nashik