Area(s) of responsibility

Job Description
Role: Desktop Site Team Lead / Technical Lead – Endpoint Operations

Work Mode: Hybrid (3 Days Onsite)

Experience: 6–8 Years

About The Role
Birlasoft is seeking a highly skilled and dynamic Desktop Site Team Lead / Technical Lead – Endpoint Operations to lead and manage End User Computing (EUC) and Endpoint Infrastructure across enterprise environments. The role requires hands-on expertise in contemporary endpoint management tools, strong leadership capabilities, and a focus on delivering high-quality IT support, automation, and compliance-driven operations.

Key Responsibilities

Technical & Operational Leadership

Lead onsite/Desktop Support team and act as escalation point for L2/L3 issues

Drive incident management, problem management, RCA, and escalation handling

Ensure high service availability, SLA adherence, and user satisfaction

Endpoint & EUC Management

Manage enterprise endpoint environments including Windows 10/11 devices

Versee desktop/laptop lifecycle management (provisioning → decommissioning)





Maintain global standards for endpoint configuration, compliance, and security

Endpoint Tools & Infrastructure

Administer and optimize Microsoft Intune & SCCM environments

Manage desktop image creation, deployment, and SCCM task sequences

Support and manage Azure Virtual Desktop (AVD) infrastructure

VM provisioning, host pool management, performance monitoring

Automation & Deployment

Drive automation initiatives using PowerShell and scripting tools

Automate software deployments, patching, and imaging processes

Lead software packaging (InstallShield or similar tools)

Patch & Security Management

Oversee patch management (Microsoft & 3rd party tools)

Ensure endpoint compliance with security tools and frameworks

Work closely with Security teams for Endpoint Protection & Risk mitigation

Collaboration & Solutioning

Partner with Engineering teams to design scalable EUC solutions

Support transformation initiati

📌 Desktop Support (Hyderabad)
🏢 Birlasoft
📍 Hyderabad