Hyderabad, Telangana

Job Summary

Job Description: Technical Lead — Architect Experience 10–12+ years Role Overview • Senior technical architect embedded with the Supplier team to partner with Customer’s Technical Lead Architect. • Owns the Supplier’s architectural accountability for IT Support tooling, integrations and technical roadmap to keep the Global Service Desk (GSD) solution evergreen. • Focused on enabling end-user and agent efficiency through pragmatic architecture, automation and AI-driven “Zero Touch” operations while ensuring secure, compliant implementation in a highly regulated workplace. Job Description: Technical Lead — Architect Experience 10–12+ years Role Overview • Senior technical architect embedded with the Supplier team to partner with Customer’s Technical Lead Architect. • Owns the Supplier’s architectural accountability for IT Support tooling, integrations and technical roadmap to keep the Global Service Desk (GSD) solution evergreen. • Focused on enabling end-user and agent efficiency through pragmatic architecture,



automation and AI-driven “Zero Touch” operations while ensuring secure, compliant implementation in a highly regulated environment

Key Responsibilities

Key Responsibilities • Act as the Supplier mirror to Novo Nordisk’s Technical Lead: collaborate on tooling strategy, roadmaps, timelines and joint decision-making. • Assess existing tool landscape and produce improvement proposals (fit-gap, ROI, TCO) for ITSM, DEX, contact centre, remote support and related tooling. • Design and propose end-to-end architectures and integration patterns (APIs, event-driven, middleware) to deliver seamless data flows across ITSM, monitoring, identity, contact centre and business systems. • Lead proof-of-concepts and pilots (AI/ML, automation, RPA, chatbot, autoremediation) to validate value and operational readiness. • Define technical requirements, acceptance criteria and implementation plans for introducing or optimizing tools; drive techn

📌 Tower Lead (Hyderabad)
🏢 HCLTech
📍 Hyderabad