Roles and Responsibilities
Manage customer support requests via phone calls, emails, and chats to resolve issues promptly and efficiently.
Provide exceptional customer service by understanding their needs, addressing concerns, and offering solutions.
Collaborate with internal teams to resolve complex technical issues related to software products or services.
Maintain accurate records of customer interactions using CRM systems for future reference.
Identify prospects for upselling/cross-selling relevant products or services based on customer feedback.