Job Description: Gem Portal Executive

Department: Sales / Operations

Location: Noida Sector-64

Employment Type: Full time

Role Overview

The Gem Portal Executive is responsible for managing listings, orders, and customer interactions on gem and jewelry e-commerce/B2B portals (such as company websites, marketplaces, or trade portals). This role ensures accurate product representation, smooth order processing, and timely coordination between buyers, sellers, and internal teams.

Key Responsibilities
Upload, update, and maintain gemstone/jewelry listings on the portal with accurate descriptions, certifications, pricing, and images
Process buyer inquiries, quotations, and orders through the portal in a timely manner
Coordinate with inventory, quality control, and dispatch teams to ensure order fulfillment
Verify gemstone certifications (e.g., GIA, IGI) and ensure compliance with portal listing standards
Track order status, payments,



and shipments; resolve discrepancies promptly
Communicate with international and domestic buyers regarding product availability, pricing, and delivery timelines
Monitor portal performance metrics (views, inquiries, conversion rates) and suggest improvements
Handle customer complaints, returns, or portal disputes professionally
Maintain accurate records of transactions, invoices, and portal correspondence
Stay updated on market trends, competitor listings, and portal policy changes

Pay: ₹20,000.00 - ₹30,000.00 per month

Advantages:
Cell phone reimbursement
Internet reimbursement

Application Question(s):
Are you comfortable with Noida Sector-64 Location?
What is your in-hand salary ?

Work Location: In person

📌 Gem Executive Noida
🏢 Trivoid electronics pvt.Ltd
📍 Noida