Job Title: Strategic Account Manager (Retail AI / CPG)
Location: Remote
Role Type: Full time
Job Summary
The main responsibility of this Account Manager is to build solid relationships with senior stakeholders at each account and own those relationships commercially. You will align with the client on success criteria for each phase and pull the right resources from across ParallelDots (Project Management, Data Science, Product) to deliver against them. You will not rely on a dedicated data analyst to find your pitch; as an AI-native operator, you will autonomously leverage data to build business cases for expansion.
Key Responsibilities
Commercial Ownership Global Expansion
Own renewal, expansion, and cross-sell targets for your accounts, maintaining accurate forecasting.
Define account plans that sequence expansion (next country, next channel, next KPI) and align them quarterly with leadership.
Convert proof of ROI in one market into the business case for the next, particularly driving the expansion from up-to-date trade into traditional trade.
Negotiate commercial terms, pricing structures, and contract renewals calmly, holding commercial ground without damaging the relationship.
Autonomous Data Analytics Strategic Value Delivery
Run Quarterly Business Reviews (QBRs) framed around delivered business value: ROI, cost savings, and execution KPIs.
Independently navigate ParallelDots analytics platforms to mine customer shelf data, identify hidden patterns (e.g., localized compliance gaps), and autonomously build targeted, data-backed business cases for upsells.
Relationship Stakeholder Management
Build multi-threaded relationships across each account so the partnership is not dependent on a single sponsor.
Map each clients organization, decision-making process, and economic buyers by market and business unit.
Understand competitive landscape within the account and internal champions of competitors and prove our value against them
Work closel