Job Title: Customer Support Executive Voice & Chat (Vending Machine Operations)

Department: Customer Support / Operations
Location: Yelchenahalli, JP Nagar, Bangalore
Experience: 6 Months to 1 Years (Relevant experience in customer support preferred)

Job Summary:

We are looking for a Customer Support Executive to handle voice and chat support for vending machine operations. The role involves assisting customers with issues related to vending transactions, product availability, refunds, and machine-related concerns, ensuring a seamless customer experience.

Key Responsibilities:
Customer Interaction (Voice & Chat):
Handle inbound and outbound calls, chats, and emails related to vending machine usage.
Provide prompt and accurate resolutions to customer queries and complaints.
Maintain skilled communication and ensure high customer satisfaction.
Vending Machine Issue Resolution:
Assist customers facing issues during vending transactions (e.g., product not dispensed, wrong item received).
Handle cases where incorrect location is selected during vending.




Guide users on proper usage of vending machines and digital payment systems.
Inform customers in case of Non vended within timeline of 15 mins
Refund Processing:
Verify and process refunds for eligible failed or incorrect transactions.
Ensure proper validation before initiating refunds.
Maintain records of refund cases and follow company policies strictly.
Call Verification & Quality Checks:
Perform verification calls before closing customer complaints.
Ensure authenticity and accuracy of reported issues.
Adhere to internal SOPs for resolution and closure.
Stock & Product Issue Handling:
Manage complaints related to:
Expired products
Out-of-stock items
Incorrect product dispensing
Coordinate with operations/field teams for timely replenishment and corrective action.
Coordination & Escalation:
Work closely with operations and maintenance teams for issue

📌 Customer Support Executive Bengaluru
🏢 JustVend
📍 Bengaluru