Manage and analyse customer interactions and data throughout the customer lifecycle, with the goal of improving business relationships with customers, assisting in customer retention and generating revenue for the company through timely recoveries .
Major Accountabilities
Keep excellent relationship with the customers, build trust and confidence in the company by updating on the progress of their property and build one to one relationship
Managing Customer Lifecycle from sale to possession of the customers property
Enhance Customer Experience
Updating the progress of payments a in ERP/ SAP (Sales & CRM Module).
Internal co-ordination with Engineering, Design, Legal and Accounts dept. for getting updates on the project
Demand generation on achieving milestones in construction and informing the customers pre and post demand generation
Follow-up on submittals
Collections/ Payment Follow Ups with Customer
Drive post sales activity
Coordinate with Financers for fund flow and fund utilization, maintain and update data as per internal strategies.
Address and manage escalated customer queries
Key Performance Indicators
Monitor and maximize customer lifetime value strategies.
Plan & Monitor accurate and timely sales documentation - Eg Application forms, Allotment Letters, Agreement for Sale / Construction, Demand Notices, Sale Deeds, Tripartite Agreements/NOC for Banks
To contribute to the overall standardization of data, formats and MIS
To conceptualize & identify prospects to create and implement customer delight
Education :
Graduate/ Post Graduate/ MBA
Experience:
Overall experience around 4- 10 Years of Experience in real estate Sales/CRM.
📌 Crm Manager Mumbai
🏢 Twenty Five South Realty
📍 Mumbai
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