Position Summary
Technical Writing leads the development, governance, and continuous improvement of documentation within a Managed Service Provider workplace while also serving as a hands-on contributor. This role directly creates, edits, and maintains internal and client-facing content across both functional and infrastructure domains, partnering with service delivery, engineering, support, and project teams to ensure documentation is explicit, accurate, and operationally effective.

Key Responsibilities
Documentation Standards: Establish documentation standards, templates, and governance practices across the MSP organization.
Content Management: Create, edit, and maintain internal and client-facing documentation, including SOPs, knowledge base articles, and onboarding materials, while overseeing overall content quality and consistency.
Cross-Functional Partnership: Partner with service desk, application, infrastructure, cloud, and project teams to gather information and directly document business processes, support workflows, and technical procedures.
Process Improvement:



Improve documentation practices to support knowledge transfer, onboarding, service consistency, and operational efficiency.
Compliance Support: Support compliance, audit readiness, and continuous improvement through accurate, current, and accessible documentation.

Qualifications
Strong experience in technical writing.
Experience in managed services, IT operations, or similar environments with exposure to both functional and infrastructure documentation. (Required)
Ability to translate technical and process-related information into clear, audience-appropriate content. (Required)
Strong editing, and project coordination (Required)
Experience in an MSP or IT services setting. (Preferred)
Familiarity with ITIL, service management, and change processes. (Preferred)
Experience documenting service desk, application, infrastructure, and cloud workflows. (Required)
Knowledge

📌 Technical Writer Hyderabad
🏢 Argano Software
📍 Hyderabad