Job Title: Call Representative Executive (CRE)

Location: Apollo Clinic, Zoo Road, Guwahati
Employment Type: Full time

Key Responsibilities
Handle inbound and outbound patient calls professionally.
Make appointment confirmation, reminder, and follow-up calls.
Follow up with patients for consultations, health check-ups, reports, and recommended services.
Provide information regarding doctors, appointments, packages, and clinic services.
Maintain accurate records of calls, patient interactions, and follow-ups.
Address patient queries and coordinate with relevant departments when required.
Collect patient feedback and ensure proper follow-up on concerns.
Promote relevant clinic services and health packages.
Achieve assigned calling and follow-up targets.
Maintain a courteous, skilled, and patient-friendly approach at all times.

Requirements
Graduate in any discipline.
Good communication and interpersonal skills.
Fluency in English, Hindi, and Assamese preferred.
Basic computer knowledge.
Prior experience in tele-calling, customer service, or healthcare will be an advantage.
Pleasant personality with a robust customer-service orientation.

Work Location: In person

📌 Cre Guwahati
🏢 Bimal Health Services Private
📍 Guwahati