Key Responsibilities: Guest Service:
- Greet and welcome guests upon arrival with a positive and friendly attitude.
- Check guests in and out efficiently, ensuring all necessary paperwork is completed accurately.
- Provide information about the hotel’s services, amenities, and local attractions.
- Handle guest inquiries, requests, and complaints in a timely and skilled manner, ensuring complete guest satisfaction.
- Answer phone calls and email inquiries, providing accurate information about room availability, rates, and hotel services.
- Assist guests with requests such as transportation, room changes, or any special accommodations.

Reservation Management:
- Manage and update room reservations in the hotel’s reservation system.
- Process bookings, cancellations, and modifications according to the hotel’s policies.
- Ensure that the reservation system is accurate and up to date to avoid overbooking and ensure a seamless guest experience.
- Coordinate with the housekeeping and maintenance departments to ensure rooms are ready for guest arrival.

Administrative Duties:




- Perform front office administrative tasks such as filing, sorting mail, and maintaining guest records.
- Prepare reports and assist with the preparation of guest bills and folios.
- Handle cash, process payments, and ensure all financial transactions are recorded accurately.
- Keep track of guest information, special requests, and preferences for future visits.
- Maintain inventory of office supplies and report any shortages to the supervisor.

Communication & Coordination:
- Communicate guest requests or concerns to the appropriate department (e.g., housekeeping, maintenance, or food & beverage).
- Maintain communication with other hotel departments to ensure guest requests are fulfilled promptly and correctly.
- Inform the relevant staff of VIP guests, special occasions, or specific guest preferences to enhance the guest experience.

Safety & Security:
- Follow hotel security procedures to ens

📌 Senior Front Office Associate (Haridwar)
🏢 Paarth Grand Private
📍 Haridwar