Job Description – Backend Office Service Coordinator (MHE)JOB DESCRIPTIONBackend Office Service Coordinator – Material Handling Equipment (MHE)

Company: Viren Engineers
Department: Service / After-Sales
Position: Backend Office Service Coordinator
Location: Ludhiana, Punjab
Reporting To: Service Manager / Management
Experience: 1–3 years preferred
Qualification: Graduate / Diploma; technical knowledge of MHE will be an advantage

Job Purpose

The Backend Office Service Coordinator will be responsible for coordinating customer complaints, service technicians, preventive maintenance, breakdown calls, AMC/CMC services, spare parts, service reports, quotations and billing. The person will act as the central coordination point between customers, field technicians, service manager, stores/spares, accounts and sales.

This role is particularly key for ensuring timely technician deployment, proper follow-up and closure of service complaints. These responsibilities are consistent with service-coordinator roles in the MHE industry, which commonly include technician scheduling,



work-order tracking, customer communication, PM scheduling, quotations, reporting and billing. (MH Equipment)

Key Responsibilities

1. Customer Complaint Management
- Receive customer complaints through phone, WhatsApp and email.
- Record all complaints in the service register/software.
- Understand the nature and priority of breakdown/service requirements.
- Allocate complaints to the appropriate technician.
- Regularly follow up until the complaint is completely closed.
- Escalate delayed or critical complaints to the Service Manager.

2. Technician Coordination
- Prepare daily technician movement and visit plans.
- Coordinate technician availability according to customer priority and location.
- Track technician attendance, movement and job status.
- Follow up with technicians for service reports and job completion.
- Maintain technician-wise pending complaint reports.

3. Preventive Maintena

📌 backend office service coordinator (Focal Point)
🏢 VIREN ENGINEERS
📍 Focal Point