We are looking for a friendly, professional and customer-focused Front Office Staff member to join our resort team. The ideal candidate will be responsible for creating a warm welcome for guests and ensuring a smooth and memorable stay from check-in to check-out.
Key Responsibilities:
- Welcome guests and handle check-in and check-out procedures.
- Manage reservations, guest enquiries and front desk operations.
- Provide information about resort facilities, services and local attractions.
- Handle guest requests, feedback and concerns professionally.
- Coordinate with housekeeping, food & beverage and other departments.
- Maintain accurate guest records and front office documentation.
- Handle phone calls, emails and other guest communications.
- Ensure excellent customer service at all times.
Requirements:
- Previous experience in a hotel, resort or hospitality environment is preferred.
- Excellent communication and interpersonal skills.
- Pleasant personality with a strong customer-service attitude.
- Good organizational and problem-solving skills.
- Basic computer knowledge.
- Ability to work adaptable shifts, including weekends and holidays.
Pay: ₹14,000.00 - ₹17,000.00 per month
Perks:
- Food provided
- Paid time off
Ability to commute/relocate:
- Alappuzha, Kerala: Reliably commute or willing to relocate with an employer-provided relocation package (Preferred)