Company: Annai Motors
Location: Trichy
Experience: 4–5 Years
Industry Preference: Automobile / Auto Accessories / Automotive Retail
Working Hours: 9:00 AM to 7:00 PM
Employment Type: Full time
Job Purpose
To build and maintain strong relationships with customers, ensure timely follow-up, improve customer satisfaction, generate repeat business, and support the dealership in achieving sales and service retention targets.
Key Responsibilities
- Contact customers regularly after vehicle delivery and service.
- Follow up with sales leads and prospective customers.
- Make service reminder calls and encourage customers to visit the dealership on time.
- Follow up with customers who have not returned for scheduled service.
- Maintain proper records of all customer interactions.
- Contact customers after sales and service to collect feedback.
- Understand customer concerns and coordinate with the concerned department for resolution.
- Handle customer complaints professionally and ensure timely closure.
- Monitor customer satisfaction and escalate serious issues to the management.
- Make periodic service reminder calls.
- Follow up on missed service customers.
- Contact customers after vehicle service and obtain feedback.
- Track repeat service visits and customer retention.
- Coordinate with Service Advisors regarding pending customer complaints and follow-ups.
- Follow up with enquiries generated through showroom, digital platforms, referrals and other sources.
- Coordinate with Sales Executives for pending leads and bookings.
- Follow up with customers after test rides and quotations.
- Maintain lead status and ensure timely follow-up until conversion.
- Support customer engagement activities and promotional campaigns.
- Maintain accurate customer details, contact numbers, vehicle information and service history.
- Update CRM/DMS records regularly.
- Ensure all customer interactions and follow-ups are properly recorded.
- Maintain dail