This Job Description (JD) is specifically tailored for a Process and Product Trainer managing an E-Commerce

Seller/Marketplace Support account within an international BPO framework in India.

It highlights instructional design capabilities, standard training lifecycle terminology (NHA, Nesting) and deep-

dive technical marketplace competencies.

Job Description: Process & Product Trainer (E-Commerce Seller Support)

Job Title: Process Trainer E-commerce Marketplace Operations (E-Commerce Process)

Location: Pune, India

Department: Learning & Development (L&D;) / Training

Reports To: Training Manager / Operations Manager

Shift Type: Rotational / Night Shifts (To manage training batches during US/EST time zones)

Job Purpose:

The Process Trainer is responsible for designing, delivering and evaluating end-to-end training programs for

recent-hire batches and existing support teams. Your primary goal is to transform trainees into highly competent

marketplace specialists capable of resolving backend technical, analytical, and logistical challenges for merchants





selling on the E-Commerce US/Global Marketplace while directly safeguarding account SLA delivery.

Key Responsibilities:

1. Training Delivery & Classroom Facilitation

• Lead New Hire Onboarding (New Hire Academy - NHA) covering E-Commerce Seller Central navigation,

marketplace policies, CRM systems and customer handling soft skills.

• Manage the Nesting Phase (Live Queue) for transitioning batches, providing real-time floor support,

case shadowing, and immediate course corrections to guarantee target metrics.

• Incorporate varied training styles (gamification, mock casework, roleplay) to keep the remote or physical

classroom highly engaged.

2. Specialized Curriculum & Instructional Design:

• Own and update the specialized training modules covering complex E-Commerce infrastructure: Content

Quality Scores (CQS), flat-file bulk error parsing, Buy Box winning dynamics, and E-Commerce

Fulfilment Service

📌 E-Commerce process Trainer (Pune)
🏢 Closing Circle
📍 Pune