The Customer Support Executive – Intern will serve as the first point of contact for schools participating in a large-scale digital assessment initiative. The role involves providing timely assistance to school representatives and nominated coordinators, resolving operational queries, and ensuring seamless communication between schools and the internal support team.

Key Responsibilities

· Provide first-level support to school representatives and nominated coordinators through phone, email, WhatsApp, and other communication channels.

· Assist schools with registration, onboarding, login, and platform navigation.

· Guide school coordinators on assessment-related procedures and operational workflows.

· Understand customer queries and provide appropriate resolutions within defined timelines.

· Log, track, and document support requests accurately.

· Escalate unresolved or technical issues to the respective internal teams.

· Follow up with schools to ensure timely closure of reported issues.





· Maintain skilled communication and build positive relationships with school stakeholders.

· Coordinate with internal teams to ensure smooth execution of assessment activities.

· Prepare daily support reports and update support logs.

Eligibility

· Undergraduate or Postgraduate Fresher

· Freshers are encouraged to apply.

· Excellent verbal communication skills in English.

· Ability to communicate in Hindi and/or any regional language will be an added advantage.

· Basic knowledge of computers, email, MS Office, and internet applications.

· Willingness to learn new software applications and customer support processes.

No prior experience is required. Comprehensive training will be provided before deployment.

Interested candidate can send their resume to [email protected]

Pay: ₹20,000.00 - ₹25,000.00 per month

Work Location: In person

📌 Customer Support Intern (Bengaluru)
🏢 IRA Education and Services
📍 Bengaluru