Our Customer Service team are looking for energetic, passionate, customer-focused individuals to join our team at Cessna Lifeline Veterinary Hospital, Domlur, Bengaluru, Karnataka. We are a Veterinary hospital. So you should be comfortable with pets (dogs, cats, etc.)

Responsibilities for Customer Support Representative

· Respond promptly and professionally to incoming customer inquiries in person, by telephone, WhatsApp or by email
· Provide accurate information on our wellness services, grooming, swimming, boarding, pharmacy, and more
· Maintain an updated knowledge of the organization's products, services, and customer service policies
· Assist with appointment bookings, check-ins/check-outs, service flow, and client satisfaction
· Document queries, feedback, customer interactions when necessary, compiling documents and forwarding information to interested parties
· Recommend plans, packages, and products to the pet parents




· Explain simply and clearly in response to customer questions and check for customer understanding and acceptance
· Assist clients by answering any questions they may have
· Participate in training opportunities provided by the organization or by outside entities
· Establish and maintain valuable rapport with customers by using positive language and anticipating their needs
· Collaborate with the internal teams to deliver the best customer experience
· Build long-term relationships with pet parents and pets

Pay: ₹300,000.00 - ₹500,000.00 per year

Benefits:
- Health insurance
- Leave encashment
- Provident Fund

Application Question(s):
- This is a customer service role(both voice and non-voice). How good are you in handling the IVR and CRM tools?

Location:
- Indiranagar, Bengaluru, Karnataka (Preferred)

Shift availability:
- Day Shift (Preferred)
- Night Shift (Preferred)

Work Location: In person

📌 Customer Support Specialist (Indiranagar)
🏢 Cessna Lifeline Veterinary Hospital
📍 Indiranagar