- Manage end-to-end communication with customers regarding machine installation, service calls, spare parts, and technical issues.
- Maintain solid relationships with customers to ensure customer satisfaction and repeat business.
- Handle customer complaints professionally and ensure timely solutions.
- Assign service engineers/technicians to customer sites based on priority and workload.
- Track service calls, breakdown visits, and preventive maintenance schedules.
- Ensure timely updates to customers regarding service progress, spare availability, and expected timelines.
- Coordinate with the sales, technical, and spare parts departments for smooth service operations.
- Communicate with overseas suppliers (China) regarding technical issues, spare requirements, and warranty claims.
- Responding to customer enquirers over the phone, via email, and in person.
- Developing and reviewing customer service standards, procedures and policies.
- Managing service staff to ensure desired customer satisfaction levels are met.
Job Type: Full-time
Pay: ₹25,000.00 - ₹35,000.00 per month
Education:
- Diploma (Preferred)
Experience:
- Textile Machinery : 1 year (Preferred)