Key Responsibilities
- Welcome and greet guests warmly upon arrival and provide a personalized hospitality experience.
- Handle guest check-in, check-out, reservations, payments, and related front-office activities.
- Be available to attend to guests' needs, requests, questions, and concerns throughout their stay.
- Explain the villa facilities, services, house rules, nearby attractions, and available activities to guests.
- Explain the food and beverage menu clearly, including dishes, ingredients, portion sizes, preparation styles, vegetarian/non-vegetarian options, special recommendations, and any possible allergens.
- Take food and beverage orders accurately and coordinate with the kitchen/service team for timely delivery.
- Recommend dishes and beverages according to guest preferences and provide a high-quality dining experience.
- Coordinate housekeeping, kitchen, maintenance, security, transportation, and other villa services to ensure smooth operations.




- Regularly check guest satisfaction and proactively identify and resolve issues.
- Handle guest complaints professionally and find quick and appropriate solutions.
- Maintain accurate guest records, reservations, bills, and daily front-office reports.
- Coordinate special arrangements such as celebrations, private dinners, birthdays, transportation, and customized guest requests.
- Ensure the villa's common areas and guest-facing operations maintain high standards of cleanliness, presentation, and service.
- Assist management with daily villa operations and ensure all staff follow hospitality standards.
- Maintain qualified communication with guests through phone, WhatsApp, email, and in-person interactions.

Pay: ₹20,000.00 - ₹25,000.00 per month

Work Location: In person

📌 Front Office Manager (Karnal)
🏢 Spring Valley Spa Resort by DLS Hotels,
📍 Karnal