Customer Success Manager - AI / B2B SaaS
Looking for a customer-focused qualified with SaaS/AI product exposure and mandatory US enterprise customer experience.
Robust skills in customer adoption, retention, renewals, expansion, and AI-driven solutions.
Customer Success / B2B SaaS / AI Product / US Enterprise Customer Experience

Roles and Responsibility
Develop and execute customer success strategies to drive business growth and revenue.
Build and maintain strong relationships with key customers and stakeholders.
Identify and mitigate potential churn risks to ensure customer retention.
Collaborate with cross-functional teams to deliver exceptional customer experiences.
Analyze customer data and feedback to inform product development and improvement.




Drive the expansion of existing accounts through upselling and cross-selling opportunities.

Job Requirements
Proven experience in customer success management, preferably in a B2B SaaS or AI product company.
Robust understanding of customer needs and market trends in the US enterprise sector.
Excellent communication, interpersonal, and project management skills.
Ability to work in a rapid-paced environment and prioritize multiple tasks and projects.
Strong analytical and problem-solving skills, with experience using data analytics tools.
Experience working with AI-driven solutions and technologies is a plus.

📌 Customer Success Manager Gurugram (India)
🏢 Arborvitae
📍 India