Handle customer enquiries through phone, WhatsApp, email and other communication channels.
Receive, record and resolve customer complaints regarding products, delivery, quality, billing and services.
Maintain accurate records of customer complaints, feedback and resolutions.
Coordinate with Sales, Logistics, Production, Quality and Accounts teams to resolve customer issues.
Enter billing details accurately into the company’s billing/ERP software.
Inform customers about product availability, delivery schedules and other relevant information.
Pay: ₹13,000.00 - ₹15,000.00 per month
Perks:
Cell phone reimbursement
Ability to commute/relocate:
Kakkanad, Kochi, Kerala: Reliably commute or planning to relocate before starting work (Preferred)