Role & responsibilities

Profile - JOB DESCRIPTION ~ Customer Experience- Corporate Desk Executive

Job Title - Executive /Senior Executive - Corporate Desk

Department - Customer Experience

Location/Unit - 14th Avenue , Gaur City 2 ( Greater Noida West)

Reports to - Manager - Customer Experience

Key Relationships

Guests & attenders; Consultants (IC & VC); Inter-dept teams

Main Objective of the Role

Ensure personalized Care like no other for guests:
One point contact for all corporate guests, ensure admission to discharge process is handled flawlessly.
During stay, all services are as per standard; address, follow up & resolve queries promptly.
Coordinate closely with all depts serving guests and family to ensure outstanding care.

Key Responsibilities

Operational Efficiency

Service Experience

People & Team Management:

Ensure the SOP is adhered to and we provide Care like no other
Ensure effective and effective communication with corporate guests and colleagues.




Handle general enquiries and requests and coordinate with involved departments for quick update.
Offer suggestions for service quality and process improvements

Before admission:
Confirm availability of the desired room and block the room accordingly.
Collect and verify all required admission documents prior to arrival.
Communicate guest preferences to relevant departments to ensure readiness.

At admission:
Ensure admission and room allocation timelines (TAT) are adhered to.
Facilitate in-room admission and personally welcome guests and attenders.
Post admission, share essential contact information and explain available services.

During stay:
During daily rounds, build rapport with the guests and family members and build an empathetic and caring workplace for them.
Solid follow up, resolution, closure for any guest concerns, escalate if required.
Ensure Value Added Services (VAS) is provided as committed to every guest before discharge
Coordinate for allied serv

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