Location: Hyderabad/Bangalore
Role: Critical Incident Manager @Innominds
Experience: 3-6 Years
Critical Incident Manager
we believe in connecting people and business to Insurance in ways that are Innovative, Hyper-Relevant, Compelling and Personal. We bring together the brightest minds to build the future of Insurance; a world where Insurance makes life and business easier, more connected, and better protected. If you are passionate about the power and possibilities that cloud technologies have unleashed and are looking to deliver transformative and cutting-edge solutions that transform the customer experience, come join us seeking a Critical Incident Manager to support North American customers.
About the Role:
The Critical Incident Manager is responsible for leading and owning the response to critical Severity 1 incidents, where business, financial, reputational, or legal/regulatory impact is at risk. This person is responsible developing a deep understanding of the applications and infrastructure components supporting those business and services.
The Critical Incident Manager is expected to use their business/technology knowledge to execute the Critical Incident Management process for all critical incidents in order to mitigate impact and reduce the time to restore business services.
This includes:
- Ensuring that the appropriate communications are setup and maintained with all necessary stakeholders, keeping them advised of the incident and of the customer impact.
- Engaging the internal and external resources as necessary to join the response team working to resolve the incident.
- Coordinating and facilitating the means to resolve the incident and restore business services as rapidly as possible and driving all activities to make that occur. The successful candidate will be responsible for continuing the evolution of Critical Incident Management and will work to develop the Critical Incident Management function, processes and procedures to ensure end-to-end